From the author of BESTSELLINGThe Six Conversations of a Brilliant Manager
In his latest business fable Alan J. Sears focuses on the trials, challenges, and rewards, of managing a virtual team. Vannimed is a global medical equipment supplier, but its Customer Service operation is in disarray. Roxanne Leonard is asked to coordinate her London team’s efforts with colleagues in New York, Mumbai, Sydney, São Paolo and Singapore, making her the manager of a new global team.
How can Roxanne build bridges across cultures, overcome the challenge of working in six different time zones and fend off internal challenges to achieve her goal of making Customer Services a truly first class operation? And how can she hold her family together while husband Evan is in Antarctica, daughter Soria is away at university and son Cornell is travelling somewhere on a gap year?
Will the same solutions she employs at work help to keep her family united?
As with Alan J. Sears’ previous books the challenges and solutions, in this case of managing a virtual team, are woven into a compelling plot, peopled with engaging and wholly believable characters. The five virtues themselves are explained in detail in Part Two, providing a highly practical and easy to use toolkit for anyone needing to get the best out of a team working from different locations at different times.